Order Issues

Why haven’t I received my order confirmation email yet?

It may be because your email address was entered incorrectly at checkout. Get in touch with us, [email protected], by providing your full name, email address and the country you placed the order in and we'll assist you.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Why was I partially refunded?

While uncommon, from time to time we have influx of customers all hoping to order the same item at the same time, particularly sale items. We realise when attempting to fill these orders that unfortunately, we can’t fulfill them all. Note:. When this

I am missing an item from my order, what should I do?

We are so sorry that you are missing an item from your order. Please get in touch with us via email so that we can best assist you.

My item is now faulty, what should I do?

We're so sorry to hear your Lovisa item is now broken or damaged. Please contact us via email with your order number, a photo of the item and the name/product code of the item and we'll do our best to resolve this for you.Alternatively, head into sto

I received a broken or faulty item.

We're sorry to hear that you've received a faulty item. Please contact us via email with your order number, a photo of the item and the name/product code of the item and we'll do our best to resolve this for you.