Once your order has been placed and fulfiled, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number int

Once your order has been placed and fulfiled, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.If you need further assistance, just send us an email!&#xA0;

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

At Lovisa, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@lovisa.com with your order number and we'll do the best we can to

<h3 id="lost-packages">Lost packages</h3>At Lovisa, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@lovisa.com with your order number and we&apos;ll do the best we can to assist you.&#xA0;<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our Customer Care Team at <a href="mailto:info@lovisa.com">info@lovisa.com</a> or (03) 7043 3843 as soon as possible and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

We offer free Standard Delivery on all orders in Australia!

We offer free Standard Delivery on all orders in Australia!&#xA0;&#xA0;

Do you offer free shipping?

EUROPEDELIVERY TIMES. *Please note: Pick up in store is currently only available in Germany, Ireland, Spain, Romania, Poland, Netherlands, Italy, Hungary, France, Belgium, Luxemburg & Austria. Orders are dispatched from our warehouse and will be ship

EUROPE DELIVERY TIMES <table border="1" height="231" style="margin-right: calc(28%); width: 72%;" width="552"><thead><tr><th style="width: 34.4785%;">SHIPPING OPTION</th><th style="width: 43.4331%;">DELIVERED WITHIN</th><th style="width: 6.0242%;">ORDER OVER &#x20AC;40</th><th style="width: 11.678%;">ORDER UNDER &#x20AC;40</th></tr></thead><tbody><tr><td style="width: 34.4785%;">Standard&#xA0;Delivery</td><td style="width: 43.4331%;">3 - 7 business days (2 - 4 for major cities and towns)</td><td style="width: 6.0242%;">Free</td><td style="width: 11.678%;">5,00 &#x20AC;</td></tr><tr><td style="width: 34.4785%;">Express&#xA0;Delivery</td><td style="width: 43.4331%;">1 - 2 business days (major cities and towns)</td><td style="width: 6.0242%;">11,00 &#x20AC;</td><td style="width: 11.678%;">11,00 &#x20AC;</td></tr><tr><td style="width: 34.4785%;">Pick Up In Store</td><td style="width: 43.4331%;">5 - 10 business days*</td><td style="width: 6.0242%;">Free</td><td style="width: 11.678%;">Free</td></tr></tbody></table>*Please note: Pick up in store is currently only available in Germany, Ireland, Spain, Romania, Poland, Netherlands, Italy, Hungary, France, Belgium, Luxemburg &amp; Austria. Orders are dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via email when your order is ready for collection. <h2 id="switzerland">SWITZERLAND&#xA0;</h2>DELIVERY TIMES <table border="1" height="231" width="552"><thead><tr><th>SHIPPING OPTION</th><th>DELIVERED WITHIN</th><th>ORDER OVER 65 CHF</th><th>ORDER UNDER 65 CHF</th></tr></thead><tbody><tr><td>Standard&#xA0;Delivery</td><td>3 - 7 business days (2 - 4 for major cities and towns)</td><td>Free</td><td>15 CHF</td></tr></tbody></table> Please Note:<ul><li style="font-size: 16px;">The estimated delivery time is from the date the order has shipped, not necessarily the date of the order.&#xA0;</li><li style="font-size: 16px;">Your parcel may be delivered to a UPS Facility Center if the shipping address provided cannot be accessed. You can find the facility center location by tracking your order using the tracking number provided to you via email. </li><li style="font-size: 16px;">We are not responsible for any delay, late delivery or failure to deliver.</li><li style="font-size: 16px;">Business days do not include weekends or public holidays.</li><li style="font-size: 16px;">There may be a delay of up to 2-4 business days during our sale periods.</li><li style="font-size: 16px;">Deliveries to Europe, including Switzerland, may incur charges due to local duties and taxes. Lovisa is not responsible for any additional fees, restricted items, or delay in delivery due to these circumstances.</li><li style="font-size: 16px;">Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details.</li></ul>

What is the shipping timeframe and cost?

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.

Why was my delivery returned to sender?

If you haven’t received your order just yet, it may mean it is still in transit to you. For more information on the status of your order, just get in touch, info@lovisa.com.

<section id="isPasted">If you haven&#x2019;t received your order just yet, it may mean it is still in transit to you. For more information on the status of your order, just get in touch, <a href="mailto:info@lovisa.com">info@lovisa.com</a>.&#xA0;</section><footer> </footer>

Why have I not received my order yet?

If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address.

If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address. &#xA0;

I need to update my delivery address.

Order online and pick your order up at your local Lovisa store!✨. Order online and pick up your order in store, for free!. The process is easy as:1. Order your favourite Lovisa pieces online. 2. Select your preferred Lovisa store at checkout to colle

Order online and pick your order up at your local Lovisa store!&#x2728;Order online and pick up your order in store, for free!The process is easy as: 1. Order your favourite Lovisa pieces online.2. Select your preferred Lovisa store at checkout to collect your order from.3. Allow 5-10 business days for our warehouse team to pick, pack and dispatch your order.&#xA0;4. Collect your order when notified by our team. You&apos;ll receive an email and SMS that your order is ready for collection.&#xA0;5. Be sure to have your confirmation email with you when collecting your order. If someone else is collecting your order on your behalf, ensure they have a copy of this too.&#xA0; 6. You have 14 days to collect your parcel once you have received your notification to collect it; if you haven&apos;t collected your parcel by the 14th day, you will be automatically refunded.&#xA0;

What is the Pick Up In Store Process?

Oh no! We're sorry to hear you haven't received a notification to collect your order yet!. Note, all orders are dispatched from our warehouse and as outlined on our website can take 5-10 business days to arrive in store (business days do not include

Oh no! We&apos;re sorry to hear you haven&apos;t received a notification to collect your order yet!&#xA0;Note, all orders are dispatched from our warehouse and as outlined on our website can take 5-10 business days to arrive in store (business days do not include weekends or public holidays).&#xA0;If you have been waiting longer than 10 business days, we welcome you to contact your local Lovisa store to check if the parcel has arrived.&#xA0;Alternatively, our Customer Care Team will be more than happy to assist you. Touch base with us, <a href="mailto:info@lovisa.com">info@lovisa.com</a> and we&apos;ll give you a hand!&#xA0;

Where is my Pick Up in Store order? I haven't received a notification.

We want to hear from you. Let us know how we can help!

Lovisa South Africa

Delivery & Pick Up

Why haven’t I received my order confirmation email yet?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Why was I partially refunded?

I am missing an item from my order, what should I do?

My item is now faulty, what should I do?

I received a broken or faulty item.

Order Issues

Can I cancel an order?

Can I edit or add anything to my order?

I need to change my delivery address.

Order Changes

What is the returns policy?

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return items purchased in-store via the online process instead?