Payments & Checkout

Account & Subscription

We’d love to help! If we can’t reply right away, just provide your email and we’ll get back to you with an update.

Lovisa Customer Care is available 24/7 & aims to reply within 24 hours. We're here to help! ✨

Please note, Lovisa Customer Care will be unavailable on Christmas Day (25 Dec) & New Year’s Day (1 Jan). 

Thanks for your patience & understanding, we’ll get back to you soon. Happy Holidays!

Lovisa South Africa

Account & Payments

Can I cancel my order?

My item is faulty, what should I do?

I need to update my delivery address.

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

My order was marked delivered but it’s not here.

Why was I partially refunded?

Can I amend my order?

Online Orders

South Africa | What is the shipping timeframe and cost?

How do I track my order?

What if my package gets lost or arrives damaged?

Why was my delivery returned to sender?

Shipping & Delivery

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Diamond Piercings

Piercing Jewelry & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

Stainless Steel

Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

Cubic Zirconia

Semi-Precious

Organic Materials

Learn about Lovisa's Materials

Can check if my gift card is expired?

I haven't received my E-Gift Card yet, what should I do?

My gift card is not working online?

Gift Cards

Our Products

Our Payment Options

How do I apply promo/discount codes?

My discount code isn't working, what should I do?

An automatic discount was not applied at checkout.

How do I unsubscribe from your mailing list?

How do I change my account email address or password?